All bullion sales are final. There are no return privileges on bullion items. When purchasing bullion from AER, once we have issued a confirmation number, the price is locked in for you and the transaction may not be cancelled, but only offset at our current bid price. Any deficit between the price at which we sold to you and the offsetting purchase price and/or prices, is your responsibility only if your item(s) is cancelled or returned. That amount will be charged to you, plus a $35.00 (USD) cancellation fee. That is our Market Loss Policy. Any market gain on cancellations shall remain the property of AER.